immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
- End of revocation -
5.4. There is no right of withdrawal
5.4.1. in the case of the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (§ 312g Paragraph 2 No. 1),
5.4.2. in the case of contracts for the delivery of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery (Section 312g (2) No. 6 BGB).
5.4.3. when buying concert tickets (Section 312g (2) No. 9 BGB).
6.1. If the buyer is a consumer, he first has the choice of whether the supplementary performance is to be carried out through repair or replacement. However, we are entitled to refuse the type of supplementary performance chosen if it is only possible at disproportionate costs and the other type of supplementary performance remains without significant disadvantages for the consumer.
6.2. If the supplementary performance fails, the customer can in principle, at his option, request a reduction in the remuneration (reduction) or cancellation of the contract (withdrawal). However, in the case of only a minor lack of conformity, in particular only minor defects, the customer has no right of withdrawal.
6.3. Entrepreneurs must notify us in writing of obvious defects within a period of 2 weeks from receipt of the goods; Otherwise the assertion of warranty claims is excluded. Deadline is sufficient for the timely dispatch. The entrepreneur bears the full burden of proof for all claim requirements, in particular the defect itself, for the point in time at which the defect was discovered and for the timeliness of the notification of defects.
6.4. For entrepreneurs, the warranty period is one year from delivery of the goods. For consumers, the limitation period is two years from delivery of the goods.
6.5. The customer does not receive any guarantees in the legal sense from us. Manufacturer guarantees remain unaffected.
7.1. We are liable to the customer in all cases of contractual and non-contractual liability in the event of willful intent and gross negligence in accordance with the statutory provisions for damages or reimbursement of wasted expenses.
7.2. In other cases - unless otherwise regulated in Section 7.3 - we are only liable in the event of a breach of a contractual obligation, the fulfillment of which enables the proper execution of the contract in the first place and compliance with which you as a customer can regularly rely (so-called cardinal obligation), limited to the replacement of the foreseeable and typical damage. In all other cases, our liability is excluded, subject to the provision in Section 7.3.
7.3. Our liability for damage resulting from injury to life, limb or health and under the Product Liability Act remains unaffected by the above limitations and exclusions of liability.
7.4. If an article on the website is not available at the time the customer places the order, the customer is not entitled to any compensation before an effective contract is concluded.
8. Final provisions
8.1. The law of the Federal Republic of Germany applies, the provisions of the UN sales law do not apply. If the customer has placed the order as a consumer and has his habitual residence in another country at the time of your order, the application of mandatory legal provisions of this country remains unaffected by the choice of law made in sentence 1.
8.2. If the customer is a merchant, legal entity under public law or special fund under public law, the exclusive place of jurisdiction for disputes arising from this contract is our place of business. The same applies if the customer does not have a general place of jurisdiction in Germany or if their place of residence or habitual abode is not known at the time the action is brought.
8.3. Complaints procedure via online dispute resolution for consumers (OS): ec.europa.eu
We are not willing and not obliged to take part in a dispute settlement procedure before a consumer arbitration board.
8.4. Should individual provisions of the contract with the customer, including these general terms and conditions, be or become ineffective in whole or in part, or should the contract contain unforeseen loopholes, this shall not affect the validity of the remaining provisions.